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Frequently-Asked Questions  for Summagraphics Brand Products                     
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Miscellaneous
USB
PC
Macintosh



Miscellaneous                                                                                                                                                                                           UP
What stand should I use with my Summagrid V large-format digitizer?
We offer a selection of digitizer stands for our large-format digitizers:
Dakota Series Pedestals/Workstations
Chaparral Series Pedestals (required for 44X60 and Backlit)

Why doesn't my tablet work with a Logitech Mouse?
After our Wintab™ driver loads, the tablet will work until Logitech’s MouseWare software begins searching for the Logitech mouse. When MouseWare looks at the COM Port where the tablet is connected, our driver is disabled. Contact Logitech for assistance with their MouseWare software.


USB                                                                                                                                                               UP
What is the maximum length for a USB cable?
The maximum length for a USB cable is 5 meters (197 inches). The power transferred through a USB cable that is greater than 5 meters in length will start to decrease, and the device may not function properly.

How fast is USB?
The maximum data transfer rate for USB 1.1 is 12Mbps (12,000,000 million bits per second).
The maximum data transfer rate for USB 2.0 is 480Mbps (480,000,000 million bits per second).

Will my USB 1.1 tablet work with my new computer using USB 2.0?
Yes, USB 2.0 is backward compatible with USB 1.1.

Can my USB tablet be plugged into a hub?
Yes, as long as the hub uses an external power supply. We do not recommend or support this configuration. Before requesting help from Technical Support, please try connecting the device directly to the computer's USB port.

What is Enumeration?
Enumeration happens when a Plug-N-Play device is plugged in or is unplugged. This signals Windows to load or unload a driver for the corresponding device. If a driver has not been loaded or can’t be found, Windows will ask for the driver.

How much power does the USB bus supply?
The USB bus supplies 0.5 watts minimum and 2.5 watts maximum of power per peripheral. A total of 60 watts maximum power per USB bus.

How many USB devices can be connected at the same time on one USB bus?
The USB specification calls out a total of 127 devices per bus.


PC                                                                                                                                                                                                                       UP
What are the switch settings for my Summagrid IV tablet for use in Windows 95/NT?

BANK 1 2 3 4 5 6 7 8
A ON OFF OFF ON ON ON OFF OFF
B ON OFF OFF OFF OFF ON OFF OFF
C OFF OFF OFF OFF OFF X X X

Bank C, switches 6, 7 and 8 determine the size of the tablet.

SIZE 6 7 8
1824 ON ON OFF
2436 OFF ON OFF
3648 ON OFF OFF
4460 OFF OFF OFF

Why doesn't my mouse work after installing tablet drivers in Windows 95?
Click on the "Start" button.  Select the "Settings" option and then the "Control Panel" option. Double-click on the "System" icon. Click on the "Device Manager" tab. Click on the "+" next to the mouse icon and then highlight the mouse installed on your system. Click on the "Remove" button and then click "Yes" to confirm the removal of the mouse from your system. Restart your computer.  Windows 95 should detect your mouse when the system restarts. If not, open the Control Panel again and double-click on the "Add New Hardware" icon. Let Windows 95 search for new hardware. When the search is finished, restart your computer.

Why doesn't my Serial Mouse work after I install the tablet drivers?
Open the TabletWorks Control Panel and click on the "Settings" tab. Uncheck the "Load as a Mouse Driver" option. Click "Apply" and restart your computer.

Why does my mouse pointer jump on the screen when using my digitizer?
Your tablet is probably sitting too close to your monitor and receiving interference. Try moving the tablet away from your monitor.

Why does my pointing device pick items on the screen when I haven't pressed a button?
Your tablet may be sitting too close to your monitor and receiving interference. Try moving the tablet away from your monitor.

Why do I get the error message "Transmit queue is full"  when using AutoCAD 14?
You have selected the incorrect tablet driver in AutoCAD 14. To fix the problem, follow these steps:

1. Start AutoCAD 14.
2. Click on the "Tools" menu and select the "Preferences" option.
3. Click on the "Pointer" tab.
4. Select "Current System Pointing Device" from the list of tablet drivers and click "OK".
5. Exit AutoCAD 14 and restart your computer.
6. Follow steps 1-3 again.
7. Select "Wintab Compatible Digitizer, ADI 4.2 - By Autodesk, Inc." from the list of digitizers.
8. In the "Accept Input From:" field, select the "Digitizer and Mouse" radio button.
9. Click the "Set Current" button and then click "OK".

You shouldn't see the error message again.

Why doesn't my tablet work and I get a "Wintab digitizer contexts have changed state" message when using AutoCAD 12 for Windows.
You have selected the incorrect Wintab™ tablet driver in AutoCAD 12 for Windows. To fix the problem, follow these steps:

1. Start AutoCAD 12 for Windows
2. Type "config" on the command line and press "Enter" twice.
3. Select option 4, "Configure Digitizer".
4. Select "Current System Pointing Device" from the list of tablet drivers and click "OK".
5. Exit AutoCAD 12 for Windows and restart your computer.
6. Follow steps 1-3 again.
7. Select "Wintab Compatible Digitizer, ADI 4.2 - By CalComp." from the list of digitizers. (If this selection is not available,
    see next question below.)
8. Configure your tablet as usual.

You shouldn't see the error message again.

Why isn't the "Wintab Compatible Digitizer, ADI 4.2 - By CalComp" selection available in AutoCAD 12 for Windows?
The dgccwt.dll file was not copied into your ACADWIN directory during the install of the TabletWorks driver. Do a search on your hard drive for dgccwt.dll and copy the file into the appropriate directory.

How do I properly run tabtest for my Summagraphics tablet?
To run tabtest, follow these steps:

  1. Start from a DOS prompt. (If you have Windows95, see step 1a, for Windows98 see step 1b. If you have Windows NT, see step 1c.  Otherwise go to step 2.

    a.  For Windows 95 users. Reboot your computer. When the words "Starting Windows 95..." appear on the screen, press the F8 key. At the startup menu, select the "Safe Mode Command Prompt Only" option. Usually option 7. Go to Step 2.

    b.  For Windows98 users. Reboot your computer. After the "system beep" press the F8 key. Press it quickly or you will miss it. At the startup menu, select the "Safe Mode Command Prompt Only". Go to step 2.

    c.  For Windows NT users. If you have a DOS partition on your hard drive, reboot your machine and boot to it. If you do not have a DOS partition on your hard drive, it will be necessary to boot from a bootable DOS floppy diskette. Go to Step 2.

  2. Insert the diskette containing the tabtest utility into your floppy drive and change to the corresponding DOS prompt.
  3. Go to the directory on the floppy diskette containing the tabtest.exe file.
  4. If your tablet is connected to COM 1, type <tabtest>. For COM 2 type <tabtest /2>.
  5. When the tabtest screen appears, you will see 3 columns on the left side of the screen. S/W  X  Y
  6. If you are using a 4-button cursor or a stylus, you will see coordinates scrolling on the screen when the pointing device is in proximity with the surface of the tablet. If you are using a 16-button cursor, you will need to press the following keys, in order,  to be able to view the coordinates: <F3, g, ESC>

On which COM Port and Interrupt Request (IRQ) can I use my digitizer?
You can use your tablet in any of the following configurations:

COM Port IRQ Address   Note: The tablet cannot share a COM port or IRQ with another device on your system.
1 4 3F8
2 3 2F8
3 4 3E8
4 3 2E8

How do I program the buttons on my pointing device for use in AutoCAD?
Autodesk has step-by-step instructions for programming button assignments on their website located in the Technical Solutions & FAQs section.

How do I set up my Summagraphics tablet to work with AutoCAD Release 2000?
Before using these instructions, the digitizer should be working on the Windows desktop, as a pointer, using the current tablet driver:

1.  In AutoCAD 2000, pick the Tools pull-down menu, then pick Options.

2.  Pick the System tab.  In the area called "Current Pointing Device", select Wintab Compatible Digitizer ADI 4.2 - by Autodesk.

3.  In the same dialog box under Accept input from:, select Digitizer and mouse.   Now pick the Apply button and then the OK button.

How do I get AutoCAD 14 or 2000 to access both screens with my Dual Monitors?
Before using these instructions, make sure you are using TabletWorks Wintab™ Driver Version 5.2 (or higher) or 6.1 (or higher), which support Dual Monitors.

1. Open the TabletWorks Control Panel.

2. Enter the Tablet or Mapping screen (depending on which version of the Wintab™ driver you are using).

3. Select Enable Mapping (make sure the "WYPIWYG" pointing mode is selected). Now select Apply.

Setting the TabletWorks Control panel up this way will allow you to use the DrawingBoard III in absolute mode on both screens in AutoCAD.

Why does my digitizer work only after I remove my comports from Windows 98 and restart my computer?
When the comports are removed from Windows and the computer is restarted, Windows will detect the comports and reinstall the comport controllers. At this point Windows has not started the Power Management feature for the comports, thus the tablet will work normally. Once the computer has been restarted again, the tablet will quit working. 

This is an issue that has just recently developed with a number of new high speed motherboards. We are taking measures to fix this issue with our next TabletWorks Driver version. For assistance with this issue, please contact our Technical Support Department at: (480) 443-2214.


Macintosh                                                                                                                                                                                                  UP
How do I remove the TabletWorks driver?
Follow these steps:

1. Open the Control Panels folder.
2. Locate the TabletWorks Control Panel and drag it to the trash.
3. Open the Preferences folder.
4. Locate the TabletWorks Prefs file and drag it to the trash. (Note:  This file will not exist if no custom settings have been made.)
5. Empty the Trash Can.
6.Restart your computer.

Why isn't my tablet is not working correctly with my Kensington Turbo Mouse?
The Kensington Turbo Mouse and your tablet may be trying to use the same Handler ID (4). To fix this problem:

1. Open the Kensington Mouse Control Panel.
2. Hold down the "Option" key on your keyboard and select "Compatibility Options" from the Options Menu.
3. Select the "Add" option.
4. In the "Name" field, type "CALCOMP Tablet", Handler ID: 04, and check the "Ignore" checkbox.
5. Close the Kensington Control Panel and save the changes when prompted.
6. Restart your computer.

For more information contact Kensington. The phone number is located in the About screen of the Kensington Control Panel.

Why are there two different tablet modes in the TabletWorks Control Panel?
The two tablet modes give you the ability to setup two different custom tablet zones for your digitizer. You can have one mapped to the full area of your tablet, and one for a smaller custom defined tracking area.

How do I connect my SummaSketch II/III with ADB connector to my USB-based Macintosh?
Unfortunately, the SummaSketch II/III will not operate with a USB-based Macintosh (even with the use of a USB to ADB adapter). We are currently looking into  possible solutions. Please check back periodically---as soon a solution to this problem is found, we will post it here.


 
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