TabletWorks-Cx Release Notes

Release Number: 7.47  August 2004

Contents

  1. General Information
  2. Installation Information
  3. Troubleshooting Information
  4. Release Notes

General Information

Description

The TabletWorks-Cx package allows WinTab-compliant applications to run without the need for any low-level drivers. This allows the application to be run on a Windows thin-client system, such as Windows 2000 Server with Terminal Services, when used with COM Port redirection software, such as that included with Citrix MetaFrame.

Supported Digitizers and Tablets

Tested Configurations

The following system configurations have been verified and documented. Other configurations that meet the requirement described in the 'Basic System Requirements' section may also operate correctly.

Basic System Requirements

Installation Information

Installing TabletWorks-Cx on Windows 2000 Server with Terminal Services and Citrix MetaFrame

  1. Logon to the Citrix Server with Administrator rights.
  2. Open the Windows Control Panel (Start->Settings->Control Panel).
  3. Open 'Add/Remove Programs'.
  4. Click the 'Add New Programs' icon on the left side of the window.
  5. If installing from a CD or floppy, complete the following instructions.
    1. Click the 'CD or Floppy' button.
    2. Insert the CD or Floppy and click the 'Next' button.
    3. If Windows is unable to find the TabletWorks-Cx installation file, click the 'Browse' button, then locate and open the installation file.
    4. Click the 'Finish' button to begin the TabletWorks-Cx installation.
  6. If installing from a downloaded installation file, complete the following instructions.
    1. Download the latest TabletWorks-Cx installation file from the GTCO CalComp Web site to a temporary directory. Note the location of the downloaded file for future reference.
    2. Click the 'CD or Floppy' button.
    3. Click the 'Next' button.
    4. Click the 'Browse' button, then locate and open the downloaded installation file.
    5. Click the 'Finish' button to begin the TabletWorks-Cx installation.
  7. Follow the on-screen instructions to complete the TabletWorks-Cx installation.
  8. Complete the instructions in the 'Configuring a Client Tablet using Citrix MetaFrame' for each client that will be using the TabletWorks-Cx.

Configuring a Client Tablet using Citrix MetaFrame

  1. On the client machine, logon to the Citrix Server desktop using the client's user name and password.
  2. From the Citrix Server desktop window, Run the WinTab Tablet Selector (Start->Programs->GTCO CalComp->TabletWorks-Cx->WinTab Tablet Selector) and select the appropriate tablet.
  3. Also from the Citrix Server desktop window, open a Command Prompt window (Start->Programs->Accessories->Command Prompt).
  4. At the command prompt, run the command 'net use COM1: \\Client\COMx:' where x is the COM Port on the client machine that the tablet is connected to.

Removing TabletWorks-Cx

  1. Open the Windows Control Panel (Start->Settings->Control Panel).
  2. Open 'Add/Remove Programs.'
  3. Select 'TabletWorks-Cx' from the list of installed programs.
  4. Click the 'Remove' button.
  5. Click the 'Yes' button to confirm that you want to remove TabletWorks-Cx.
  6. If the WinTab Tablet Selector was made a published application, remove it from the list of published applications and remove any client ICA connections to it.

Troubleshooting Information

This section contains information on troubleshooting an installation that is not operating correctly.

Troubleshooting TabletWorks-Cx on Windows 2000 Server with Terminal Services and Citrix MetaFrame

  1. Verify the correct tablet is configured.
    1. Logon to the Citrix Server desktop as the desired user.
    2. From the Citrix Server desktop window, Run theWinTabTablet Selector(Start->Programs->GTCOCalComp->TabletWorks-Cx->WinTab Tablet Selector) and verify that the correct tablet is selected.
  2. Verify the COM Port redirection is configured properly.
    1. Logon to the Citrix Server desktop as the desired user.
    2. From the Citrix Server desktop window, open a Command Prompt window (Start->Programs->Accessories->Command Prompt).
    3. At the command prompt, run the command 'net use' and verify that the local COM1 is configured correctly for the remote COM Port. The remote COM Port should be the COM Port that the tablet is physically connected to.
  3. Verify that another WinTab application is not currently running. Only one WinTab application can be run at a time.
  4. Complete the steps described in the 'Verifying Hardware Configuration' section.
  5. Complete the steps described in the 'Using a Terminal Program to Verify Operation' section by running the terminal program on the machine that the tablet is connected to and configuring the port that the tablet is physically connected to.
  6. Complete the steps described in the 'Using a Terminal Program to Verify Operation' section by running HyperTerminal in a Citrix Server desktop window on the client machine and configuring the COM1 port.

Verifying Hardware Configuration

  1. Turn the tablet off.
  2. Using the documentation supplied with the tablet, verify that the tablet is connected to the local serial port correctly and note which serial port it is connected to.
  3. Turn the tablet on.
  4. Using the documentation supplied with the tablet, verify a supported tablet is configured for factory settings (S01 SuperSet Code, A01 AccuSet Code) or an unsupported tablet is configured to operate as the tablet selected in the WinTab Tablet Selector application. Note the COM Port settings (baud rate, parity, ...) future reference.

Using a Terminal Program to Verify Operation

  1. Configure a terminal program, such as Windows HyperTerminal, to comunicate directly with the desired COM Port with the COM Port settings (baud rate, parity, ...) that match the tablet.
  2. If using a GTCO tablet, try the following steps to send and receive data.
    1. Press CTRL-A (press the Ctrl key and A key at the same time) and a '>' prompt should appear.
    2. At the '>' prompt, type VR and press ENTER and the tablet should send back a tablet ID string.
    3. Press ESC to go into data mode, put the cursor on the tablet and binary data should appear.
  3. If using another tablet, try to send data to and from the tablet. Consult the tablet's User Manual for command set information.

Release Notes

This section lists corrections and enhancements made to the recent versions of the TabletWorks-Cx.

Release Number: 7.47  August 2004

Release Number: 4.07.0801  August 1, 2003

Release Number: 1.00.00.02 July 1, 2002

Release Number: 1.00.00.00 Build 1 August 13, 2001